Policies
Privacy Policy
Joanna Nouveau Studio
Privacy Policy
Last updated: 14 September 2026
At Joanna Nouveau Studio, we value your privacy and handle your personal data with care, discretion, and respect.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://joannanouveaustudio.com.
Who we are
Joanna Nouveau Studio is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or the way your information is handled, please contact us at:
Joanna Nouveau Studio
Website: https://joannanouveaustudio.com
Email: contact@joannanouveaustudio.co.uk
Information we collect
We may collect the following information:
Information you choose to share with us
Name
Email address
Phone number
Postal address
Any details submitted through our contact forms, newsletter sign-up, or direct enquiries
Information collected automatically When you browse our website, we may collect:
IP address
Browser type and version
Device information
Pages visited
Date, time, and duration of visits
Referring website
Cookie and analytics data
Payment information If you make a purchase, payment details are processed securely by trusted third-party providers. We do not store your full card details on our servers.
How we use your information
We use your personal data to:
respond to your enquiries
process and fulfil orders
provide customer support
send updates or marketing communications where you have chosen to receive them
improve our website, services, and customer experience
analyse website performance and visitor behaviour
meet legal, tax, and regulatory obligations
Lawful basis for processing
Under UK data protection law, we rely on one or more of the following lawful bases:
Consent
Contract
Legal obligation
Legitimate interests
Cookies
Our website uses cookies and similar technologies to support functionality, improve performance, and better understand how visitors use the site. Some cookies may also support analytics and marketing.
You can manage or disable cookies through your browser settings.
Sharing your information
We do not sell your personal data.
We may share information only where necessary with trusted third parties such as:
website hosting providers
email service providers
payment processors
delivery and fulfilment partners
analytics providers
professional advisers or legal authorities where required by law
International transfers
Some of our service providers may store or process data outside the UK. Where this occurs, we take appropriate steps to ensure your personal data remains protected in line with applicable law.
Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Your rights
Depending on your circumstances and applicable law, you may have the right to:
access your personal data
correct inaccurate information
request deletion of your data
restrict or object to certain processing
withdraw consent at any time
request data portability
lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
contact@joannanouveaustudio.co.uk
Marketing communications
If you subscribe to our newsletter or marketing emails, you may unsubscribe at any time using the link included in the email or by contacting us directly.
Third-party links
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.
Security
We take reasonable technical and organisational measures to protect your personal data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.
Contact us
Joanna Nouveau Studio
Website: https://joannanouveaustudio.com
Email: contact@joannanouveaustudio.co.uk
Cookie Policy
Joanna Nouveau Studio
Cookie Policy
Last updated: 14 September 2026
This Cookie Policy explains how Joanna Nouveau Studio uses cookies and similar technologies on https://joannanouveaustudio.com.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve performance, and provide a more personalised experience.
How we use cookies
We may use cookies to:
make the website work as intended
remember your preferences
understand how visitors use the site
improve content, performance, and usability
support analytics and marketing
Types of cookies we may use
Essential cookies
Necessary for the website to function properly.
Performance and analytics cookies
Help us understand how visitors use the website.
Functionality cookies
Remember choices you make.
Marketing cookies
Help us understand the effectiveness of marketing activity.
Managing cookies
You can control or delete cookies through your browser settings. Disabling some cookies may affect website functionality.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time.
Contact us
Joanna Nouveau Studio
Website: https://joannanouveaustudio.com
Email: contact@joannanouveaustudio.co.uk
Returns Policy
Joanna Nouveau Studio
Returns Policy
Last updated: 14 September 2026
At Joanna Nouveau Studio, we want you to feel confident and considered in every purchase.
1. Artwork and made-to-order items
Because many artworks and prints are created, prepared, or handled with care for each individual order, returns may be limited unless an item is faulty, damaged, or incorrect.
2. Change of mind returns
If a return is accepted for non-faulty goods, items must be returned:
unused and in original condition
in the original packaging where possible
within the timeframe agreed with us in writing
Return postage costs are the responsibility of the customer unless agreed otherwise.
3. Damaged or faulty items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
contact@joannanouveaustudio.co.uk
Please include your order number, a description of the issue, and photographs where possible.
4. Refunds
Where a refund is approved, it will normally be issued to the original payment method once the item has been received and inspected, where applicable.
5. Sale items and final sale items
Items marked as sale, discounted, custom, commissioned, or final sale may not be eligible for return unless faulty or damaged.
6. Commissioned or bespoke work
Commissioned, custom, or made-to-order pieces are generally non-returnable unless damaged or materially different from the agreed specification.
7. How to start a return
Please contact us first before sending any item back.
Joanna Nouveau Studio
Website: https://joannanouveaustudio.com
Email: contact@joannanouveaustudio.co.uk